Shipping Policy

At BAOS, we are committed to delivering your orders efficiently and reliably. Our shipping policy outlines the terms and conditions of our delivery process to ensure a seamless experience for our customers.

Processing Time

• Orders are processed within 1-3 business days after payment confirmation.

• Orders placed on weekends or holidays will begin processing on the next business day.

Shipping Methods & Delivery Times

We offer the following shipping options:

• Standard Shipping: Estimated delivery within 5-7 business days.

• Expedited Shipping: Estimated delivery within 2-3 business days.

• International Shipping: Delivery times vary by destination (7-14 business days on average).

Please note that delivery times may vary based on location, customs clearance, and unforeseen delays.

Shipping Rates

Shipping rates are calculated at checkout based on the weight, dimensions, and destination of your order.

Order Tracking

Once your order is shipped, you will receive a confirmation email with tracking information. Use this information to monitor your shipment's progress.

Shipping Restrictions

• We currently ship to most countries worldwide. However, certain regions may have restrictions.

• BAOS is not responsible for delays due to customs or international shipping regulations.

Lost or Damaged Shipments

If your shipment is lost or damaged during transit:

• Contact us immediately at support@baos.com with your order number and tracking details.

• We will work with the shipping carrier to resolve the issue as quickly as possible.

Return & Refund Policy

At BAOS, customer satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help.

Returns

• Returns are accepted within 30 days of receiving your order.

• Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.

• To initiate a return, contact us at returns@baos.com with your order details and reason for the return.

Refunds

• Once we receive and inspect the returned item, we will notify you of the status of your refund.

• Approved refunds will be processed to your original payment method within 7-10 business days.

Exchanges

• Exchanges are available for defective or damaged items.

• Contact us at exchanges@baos.com to arrange an exchange.

Non-Returnable Items

The following items are not eligible for return:

• Digital products or services

• Gift cards

• Customized or personalized items

Shipping for Returns

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service to ensure the safe return of your item.

Late or Missing Refunds

If you haven’t received your refund after 10 business days:

1. Check with your bank or credit card company as processing times may vary.

2. If the issue persists, contact us at support@baos.com.

Customer Support

For any questions or concerns about our Shipping or Return Policies, feel free to reach out:

• Email: contact@baos.in

• Phone: +91 - 9629451110

• Hours: Monday to Friday, 9:00 AM - 5:00 PM (EST)

We strive to make every shopping experience with BAOS enjoyable and hassle-free. Thank you for choosing us!